Desktop Support Consultant

Desktop Support Consultant needed immediately for our tight-knit, high-trust team consulting to High-Tech San Francisco Bay Area companies. Position is full time role. Support the design and delivery of cutting edge projects and customer service focused support. Work closely with KalioTek™ IT team. Love the challenge of working in different IT environments every day!  Design your own career!

KalioTek™ is an IT Services firm for emerging and mid-sized technology companies in the Bay Area. We offer a unique blend of services to complement our customers’ internal IT resources by providing expert IT consulting in the areas of CIO/IT Director Services, Infrastructure Services, Security Services, Cloud Integration and Application Services.

Position Description

  • Taking individual responsibility for resolving issues reported from multiple sources including trouble tickets, phone calls and automated alerts.
  • Supporting daily operation of a wide variety of systems including Windows and Mac systems, mobile devices, networking equipment and application support.
  • Working closely with IT staff to support new system builds, software setup, hardware configuration.
  • Working with engineering team to support IT projects.
  • Develop and maintain user documentation, inventories, processes and procedures and project plans.

Required Skills

  • Independent problem-solving, self-directed.
  • Capable of working autonomously but know when to bring in the team to help out.
  • Self starter focused on business problem resolution and customer satisfaction.
  • Ability to comfortably communicate with both highly technical and non-technical people.
  • Strong interpersonal and communication skills; capable of following and composing process and procedure documentation.
  • Proficient in both Windows and Mac support, including Operating System install and configuration, application software, and wireless/network connectivity.
  • Experience with Corporate IT SaaS application like Office 365, G-suite, Box, Dropbox, Zoom, Slack, etc.
  • Familiar with managing and maintaining accounts with Active Directory and Single Sign On (Okta, OneLogon, Jumpcloud, etc.).
  • Fundamentals around networking, DHCP, DNS, windows networking, and troubleshooting abilities.
  • Familiar with endpoint device security (antivirus, WorkspaceOne/Jamf, backup).
  • Process driven with strong documentation skills
  • Ability and motivation to learn new technologies quickly and with minimal support and guidance.

Desirable Skills

  • Linux proficiency
  • Basic scripting (ex Powershell, Ruby)
  • Cloud experience (AWS or Azure a plus)
  • VOIP phone system management
  • Certifications a plus (ex. Microsoft, Cisco, VMware, Citrix)

Background:

  • A minimum Bachelors Degree with study in Computer MIS or related field
  • Experience with basic computer troubleshooting; 2-3 years min desired
  • Experience in consulting field highly desirable

Characteristics of Success:

  • Self motivated / self starter
  • Desire to work in a fast- paced, evolving, growing, dynamic environment
  • Love of technical challenges and the sense of pride it brings to solve them
  • Strong customer orientation, both internally and externally
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