Desktop Support Consultant

Desktop Support Consultant needed immediately for our tight-knit, high-trust team consulting to High-Tech San Francisco Bay Area companies. Position is full time role. Support the design and delivery of cutting edge projects and customer service focused support. Work closely with KalioTek IT team. Love the challenge of working in different IT environments every day!  Design your own career!

KalioTek is an IT Services firm for emerging and mid-sized technology companies in the Bay Area. We offer a unique blend of services to complement our customers’ internal IT resources by providing expert IT consulting in the areas of CIO/IT Director Services, Infrastructure Services, Security Services, Cloud Integration and Application Services.

Position Description

  • Taking individual responsibility for resolving issues reported from multiple sources including trouble tickets, phone calls and automated alerts.
  • Supporting daily operation of a wide variety of systems including Windows and Mac systems, mobile devices, networking equipment and application support.
  • Working closely with IT staff to support new system builds, software setup, hardware configuration.
  • Working with engineering team to support IT projects.
  • Develop and maintain user documentation, inventories, processes and procedures and project plans.

Required Skills

  • Independent problem-solving, self-directed.
  • Capable of working autonomously but know when to bring in the team to help out.
  • Self starter focused on business problem resolution and customer satisfaction.
  • Ability to comfortably communicate with both highly technical and non-technical people.
  • Strong interpersonal and communication skills; capable of following and composing process and procedure documentation.
  • Proficient in both Windows and Mac support, including Operating System install and configuration, application software, and wireless/network connectivity.
  • Experience with Corporate IT SaaS application like Office 365, G-suite, Box, Dropbox, Zoom, Slack, etc.
  • Familiar with managing and maintaining accounts with Active Directory and Single Sign On (Okta, OneLogon, Jumpcloud, etc.).
  • Fundamentals around networking, DHCP, DNS, windows networking, and troubleshooting abilities.
  • Familiar with endpoint device security (antivirus, WorkspaceOne/Jamf, backup).
  • Process driven with strong documentation skills
  • Ability and motivation to learn new technologies quickly and with minimal support and guidance.

Desirable Skills

  • Linux proficiency
  • Basic scripting (ex Powershell, Ruby)
  • Cloud experience (AWS or Azure a plus)
  • VOIP phone system management
  • Certifications a plus (ex. Microsoft, Cisco, VMware, Citrix)

Background:

  • A minimum Bachelors Degree with study in Computer MIS or related field
  • Experience with basic computer troubleshooting; 2-3 years min desired
  • Experience in consulting field highly desirable

Characteristics of Success:

  • Self motivated / self starter
  • Desire to work in a fast- paced, evolving, growing, dynamic environment
  • Love of technical challenges and the sense of pride it brings to solve them
  • Strong customer orientation, both internally and externally
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