Co-managed IT services for emerging and mid-sized companies.
Today’s growing businesses have complex IT and security needs, requiring a broad range of IT skills in flexible capacities. For many companies, the traditional approach of building a full in-house IT team no longer provides the necessary capabilities at an affordable cost or in an acceptable timeframe. Internal IT resources are stretched and pressed just to keep current systems running. They don’t have the time and often not the expertise to stay up to date with the latest technologies and security threats. They may not have the strategic skills to plan for acquisitions or IPOs.
Due to KalioTek’s focus on emerging and mid-sized companies, whose needs are different than those of small businesses and large enterprises, our sensibilities are finely tuned for the dynamic challenges facing rapidly growing companies. KalioTek brings relevant expertise in right-sized, scalable co-managed IT services.
With our co-managed IT and security services, you have the flexibility and power you need to respond to your unique challenges. Think of KalioTek plus your limited internal resources as your fully staffed IT department, with all the skills you’ll need, ready to respond to any request. Except, you only pay for what you need during any given phase of the business.
IT & Security Planning and Ongoing Management: If your company has an internal IT Director, our experienced IT Director consultant will become a valuable right-arm to assist in creating and managing a running IT plan, ensuring that together we are successfully fulfilling the company’s needs. Our IT Director consultants work with dozens of similar companies and bring fresh experience with new technologies and best practices. A monthly report of metrics and support activities will be provided, and we will meet with you to review performance and changing priorities.
IT Service Desk (Helpdesk) Support: Support from qualified engineers is available 24 x 7 to augment and back up your internal support resources. We become a single virtual team, expanding expertise and capacity as needed. KalioTek’s support engineers can resolve most issues, keeping you from wasting your time on escalation through multiple support tiers. Our technical support staff is local and has all the relevant information on your environment and processes at their fingertips. On-site support can be scheduled at your facility during pre-scheduled hours. Escalation procedures are set according to your business priorities, and all issues are tracked through our web-based ticketing system. Service Desk metrics are included in each monthly report. Recurring issues and solutions to root causes are discussed in regular management meetings.
Maintenance: We perform proactive maintenance and regular updates to your IT and security infrastructure. Patches are pushed to all workstations and devices monthly, and critical security updates are installed with urgency. This reduces costly disruptions that interrupt productivity. We monitor warranty and service contract dates for infrastructure components to prevent service from lapsing.
Infrastructure Monitoring and Reporting: Alerts to failures and critical thresholds allow us to respond rapidly to immediate or pending problems. Our monthly report includes trends on the capacity and utilization of your IT assets, allowing you to stay ahead of demand.
Cyber Security: Security is an ongoing journey requiring company-wide attention, not a one-time project or destination. We create a security gap analysis and roadmap during our onboarding process and modify it over time, managing IT security as an ongoing process. A security mindset is now inseparable from IT operations, so we include a security dashboard in each monthly report, showing issues needing attention and progress on security initiatives. In addition to perimeter security, modern security encompasses endpoint security, endpoint management, regular vulnerability testing, encryption, disaster recovery planning, intrusion protection, log management and end-user training. Our security practices are based on CIS, NIST and PCI frameworks, all well-known standards. To that baseline we add any specific requirements specific to your business and industry.
Compliance: Numerous compliance regimens – such as HIPAA, ISO 27K, PCI, GDPR, CCPA, FDA, SOX and SOC2 – are required by growing companies, with more coming all the time. Their requirements overlap heavily. KalioTek’s baseline practices make your company compliance-ready by addressing the requirements specified in major compliance regimens. We add those unique to your situation and are prepared to engage with external auditors to complete the compliance assessments. We are also prepared to represent the state of your compliance to customers, partners or investors who want assurances about your security and compliance.
Documentation: We document your IT infrastructure and keep it up to date as changes are made. This is your intellectual property and key to your IT security and stability. Accurate documentation is critical to support by any IT team and an important ethic of our profession. You should never be at risk of losing IT information when an IT performer gives two-weeks’ notice.
KalioTek solves the problem of IT and security management for growing companies by providing access to a team of talented IT and security professionals with the right mix of skills, and with flexibility capacity tailored to your budget. As your needs change, our roles and capacity can be quickly modified and blended with internal staff to form a single unified team.
Any of the following roles are available to become part of your virtual support team when needed.
Our team has served hundreds of emerging and mid-sized companies since 2002. This focus enables us to bring right-sized solutions and unique value to rapidly growing companies. We pride ourselves on our commitment to client satisfaction and our trusted relationships with a broad network of industry professionals who refer us to their clients. For a fixed monthly fee, KalioTek will be your partner for IT and Security planning and execution, through all phases of growth. We help you plan for the future, keep your IT assets performing, your employees productive, and your data secure.
You’ll have a senior member of our organization to help you plan and manage and be single point of accountability for promised service levels and commitments. Our team brings best practices from our experience with hundreds of similar companies.
To learn more about KalioTek, please visit www.kaliotek.com or call 408-550-8807. KalioTek provides co-managed IT services, cloud computing solutions and IT security services, that shield you from the distractions of IT, so you can focus on growing your company.