Many life science and technology companies have standardized on Macs for their employees. We’re fluent in Mac support and the tools used to manage them: JAMF, Kandji, Mosyle, Apple Business Manager…
Mac Users Don’t Need IT Support
Actually, our experience shows they do. Even highly technical engineers. Most IT support requests from Mac users are not because something is broken or they don’t know how to use their computer. With the rapid proliferation of cloud applications used across different company departments, and more being adopted all the time, most requests now are to get access to something new the user needs. Approvals may be needed, and permissions defined. A clear, detailed process is needed.
KalioTek works with customers to define an efficient process to procure Macs for new employees and automatically load them with all the software they need, striving for a zero-touch process. We then give users access to all the applications and accounts appropriate for their roles and connect with them to confirm they have what they need.