As a leader among life sciences IT companies, you can think of KalioTek as your fully staffed IT department, with all the skills you’ll need, ready to respond to any request. Except, you only pay for what you need during any given phase of the business.

IT & Security Planning and Ongoing Management: An experienced IT Director-level consultant, who understands your business priorities, will create and update a running IT plan and manage team members to ensure that we are successfully fulfilling our promised service levels. They bring fresh experience from performing this role with dozens of similar companies. A monthly report of metrics and support activities will be provided, and we will meet with you to review performance and changing priorities.

IT Service Desk (Helpdesk) Support: Support from qualified engineers is available 24 x 7. Each one can easily resolve most issues, saving you from escalating through multiple support tiers. Our technical support staff is local and has all the relevant information on your environment and processes at their fingertips. On-site support can be scheduled at your facility during pre-scheduled hours. Escalation procedures are set according to your business priorities, and all issues are tracked through our web-based ticketing system. Service Desk metrics are included in each monthly report. Recurring issues and solutions to root causes are discussed in regular management meetings.

Maintenance: We perform proactive maintenance and regular updates to your IT and security infrastructure. Patches are pushed to all workstations and devices monthly, and critical security updates are installed with urgency. This reduces costly disruptions that interrupt productivity. We monitor warranty and service contract dates for infrastructure components to prevent service from lapsing.

Infrastructure Monitoring and Reporting: Alerts to failures and critical thresholds allow us to respond rapidly to immediate or pending problems. Our monthly report includes trends on the capacity and utilization of your IT assets, allowing you to stay ahead of demand.

Cyber Security: We recognizer security as an ongoing journey requiring company-wide attention, not a one-time project or destination. We create a security gap analysis and roadmap during our onboarding process and modify it over time. A security mindset is now inseparable from IT operations. We include a security dashboard in each monthly report, showing issues needing attention and progress on security initiatives. In addition to perimeter security, our security solutions encompass endpoint security, endpoint management, regular vulnerability testing, encryption, disaster recovery planning, intrusion protection, log management and end-user training. Our security practices are based on CIS, NIST and PCI frameworks, all well-known standards. To that baseline, we add any specific requirements specific to your business and industry.

Compliance: Numerous compliance regimens – such as HIPAA, ISO 27K, PCI, GDPR, CCPA, FDA, SOX and SOC2 – are required by growing life sciences companies, with more coming all the time. Their requirements overlap heavily. KalioTek’s baseline practices make your company compliance-ready by addressing the requirements specified in major compliance regimens. We add those unique to your situation and are prepared to engage with external auditors to complete the compliance assessments. We are also prepared to represent the state of your compliance to customers, partners or investors who want assurances about your security and compliance.

Documentation: We document your IT infrastructure and keep it up to date as changes are made. This is your intellectual property and key to your IT security and stability. Accurate documentation is critical to support by any IT team and an important ethic of our profession. You should never be at risk of losing IT information when an IT performer gives two-weeks’ notice.