Life Sciences IT Services tailored for the unique challenges of the industry
Life Sciences companies require different solutions and skillsets than those required by other types of companies. KalioTek™ has served emerging and mid-sized Life Sciences companies through all phases of growth since 2002. We don’t serve small businesses or large enterprises. Our focus has tuned our sensibilities to the best practices and solutions for this market.
As a leader among life science IT companies, KalioTek™ provides a range of IT and security services delivered in the form of projects or ongoing managed services.
For a fixed monthly fee, KalioTek™ will be your partner for IT and Security planning and execution, through all phases of growth. We help you plan for the future, keep your IT assets performing, your employees productive, and your data secure. Regulatory compliance is built into all our solutions and practices.
You’ll have a senior member of our organization to help you plan and manage and be single point of accountability for promised service levels and commitments. Our team will bring best practices from our experience with hundreds of similar companies.
KalioTek™ solves the problem of IT and security management for growing companies by providing access to a team of talented IT and security professionals with the right mix of skills, and with flexibility capacity tailored to your budget. As your needs change, our roles and capacity can be quickly modified and blended with internal staff to form a single unified team.
Today’s growing life sciences businesses have complex IT and security needs, requiring a broad range of skills from dedicated life sciences IT companies. For many organizations, the traditional approach of building in-house IT teams no longer provides the necessary capabilities at an affordable cost or in an acceptable timeframe.
Due to KalioTek™’s focus on emerging and mid-sized life science companies, whose needs are different than those of small businesses and large enterprises, our sensibilities are finely tuned for the dynamic challenges facing rapidly growing companies. KalioTek™ brings relevant expertise in right-sized, scalable solutions.
As a leader among life sciences IT companies, you can think of KalioTek™ as your fully staffed IT department, with all the skills you’ll need, ready to respond to any request. Except, you only pay for what you need during any given phase of the business.
IT & Security Planning and Ongoing Management: An experienced IT Director-level consultant, who understands your business priorities, will create and update a running IT plan and manage team members to ensure that we are successfully fulfilling our promised service levels. They bring fresh experience from performing this role with dozens of similar companies. A monthly report of metrics and support activities will be provided, and we will meet with you to review performance and changing priorities.
IT Service Desk (Helpdesk) Support: Support from qualified engineers is available 24 x 7. Each one can easily resolve most issues, saving you from escalating through multiple support tiers. Our technical support staff is local and has all the relevant information on your environment and processes at their fingertips. On-site support can be scheduled at your facility during pre-scheduled hours. Escalation procedures are set according to your business priorities, and all issues are tracked through our web-based ticketing system. Service Desk metrics are included in each monthly report. Recurring issues and solutions to root causes are discussed in regular management meetings.
Maintenance: We perform proactive maintenance and regular updates to your IT and security infrastructure. Patches are pushed to all workstations and devices monthly, and critical security updates are installed with urgency. This reduces costly disruptions that interrupt productivity. We monitor warranty and service contract dates for infrastructure components to prevent service from lapsing.
Infrastructure Monitoring and Reporting: Alerts to failures and critical thresholds allow us to respond rapidly to immediate or pending problems. Our monthly report includes trends on the capacity and utilization of your IT assets, allowing you to stay ahead of demand.
Cyber Security: We recognizer security as an ongoing journey requiring company-wide attention, not a one-time project or destination. We create a security gap analysis and roadmap during our onboarding process and modify it over time. A security mindset is now inseparable from IT operations. We include a security dashboard in each monthly report, showing issues needing attention and progress on security initiatives. In addition to perimeter security, our security solutions encompass endpoint security, endpoint management, regular vulnerability testing, encryption, disaster recovery planning, intrusion protection, log management and end-user training. Our security practices are based on CIS, NIST and PCI frameworks, all well-known standards. To that baseline, we add any specific requirements specific to your business and industry.
Compliance: Numerous compliance regimens – such as HIPAA, ISO 27K, PCI, GDPR, CCPA, FDA, SOX and SOC2 – are required by growing life sciences companies, with more coming all the time. Their requirements overlap heavily. KalioTek™’s baseline practices make your company compliance-ready by addressing the requirements specified in major compliance regimens. We add those unique to your situation and are prepared to engage with external auditors to complete the compliance assessments. We are also prepared to represent the state of your compliance to customers, partners or investors who want assurances about your security and compliance.
Documentation: We document your IT infrastructure and keep it up to date as changes are made. This is your intellectual property and key to your IT security and stability. Accurate documentation is critical to support by any IT team and an important ethic of our profession. You should never be at risk of losing IT information when an IT performer gives two-weeks’ notice.
The following roles are available to become part of your virtual support team when needed. We adjust the capacity of roles as required to support the growing needs of your business.
Our team has served hundreds of emerging life sciences companies since 2002. We are known for our commitment to client satisfaction and our trusted relationships with a broad network of industry professionals who refer us to their clients.
To learn more about KalioTek™’s life sciences IT services, please feel free to contact us. KalioTek™ provides managed IT infrastructure services, cloud computing solutions and IT security services that shield you from the distractions of IT, so you can focus on growing your company.