KalioTek’s uniqueness is that we serve venture-funded life science and technology markets exclusively. We know the nuances of the requirements that make a big difference in supporting these businesses.

If compliance is important, don’t make it an afterthought. It can be designed into your IT infrastructure and processes from the beginning.

As you drive to be compliant with the security standards of your industry, you’ll want to know that your MSP is compliant with the major standard for service providers.  An SOC2 Type 2 certification means the MSP submits to ongoing third-party audits of their security and processes and is shown to be compliant over time.

If so, better go with a larger national provider. If your distributed team is working from home or small offices, a centralized resource like KalioTek can be a good fit.

Right-sized choices with room to grow require expertise and experience with similar companies, not a lot of consulting capacity. Your Virtual CIO from KalioTek can provide a lot of ongoing value by helping you make the right decisions without adding a lot of cost to the engagement.

Large MSPs will provide a transient account manager. Regional generalist MSPs will give you a relationship but lack deep industry expertise. KalioTek’s Virtual CIO is your senior level contact in our organization and has worked with many dozens of life science companies in similar situations. Just ask our references.

KalioTek gives you dedicated fractional performers and management contacts over time. We have institutional knowledge of your business that exceeds any individual contributor. You can count on us over the years to be a reliable, knowledge and flexible partner, not just a vendor.

Many providers require you to adopt their tools for their convenience. KalioTek is technology agnostic and will help select and support the right solutions for you.

KalioTek is vendor agnostic and does not try to make money on commodity purchases such as computers. You can trust you’re getting unbiased advice, not being sold to. Don’t get orphaned when you separate by having to implement a new suite of IT and security tools because the provider owns them.

Many MSPs provide support only and do not offer project implementation consulting. KalioTek has the expertise and capacity of senior consultants to implement new solutions you may require over time.

Emerging venture-funded companies have a very dynamic life cycle. Preserving flexibility can help ensure you are getting just what you need and not committed to a structure that no longer serves you well. All KalioTek’s contracts are month-to-month so you’re never locked in.

“Best effort” is what you get from a lot of MSPs for user support. Employees complain they never know when they will hear back, much less get their request completed. KalioTek knows the value of time for highly paid knowledge workers and scientists. We make explicit promises in our SLA and report monthly on our SLA metrics. More importantly, employees are satisfied they are getting timely help and projects are finished on time.