Skip to content
Blog
Customer Support
  • About Us
    • Meet KalioTek
    • Join Our Team
    • KalioTek Clients
    • MSP Frequently Asked Questions
    • MSP Buyer’s Guide
  • Industries
    • Artificial Intelligence
    • Life Sciences
    • Emerging Technology
  • Managed IT & Security

    Managed IT & Security

    You have a business to build. It’s time to get help with the things that are essential but not core so you can focus on what matters most. Get the right skills with the right capacity at the right time.

    Learn More

    Managed Security

    Customers, partners, and investors insist on proven security practices. Security is a never-ending journey, but implementing an effective baseline is not that hard and will dramatically reduce your risk.

    Learn More

    Compliance

    With proper planning, you can build compliance into your IT and security systems as you go, instead of as a separate initiative. KalioTek designs our managed services and project work with compliance in mind.

    Learn More

    Managed IT & Security

    Managed Security

    Compliance

    Get Started

    Managed IT & Security

    Co-Managed IT

    Lab IT

    Security Information & Event Management

  • Consulting
    • Solution Implementation
    • New Office IT Setup
    • Security Consulting
    • Okta SSO
    • Rapid IT & Security Assessment
  • Contact Us
  • About Us
    • Meet KalioTek
    • Join Our Team
    • KalioTek Clients
    • MSP Frequently Asked Questions
    • MSP Buyer’s Guide
  • Industries
    • Artificial Intelligence
    • Life Sciences
    • Emerging Technology
  • Managed IT & Security
    • Managed IT & Security
      • IT Planning
      • Onboarding & User Support
      • Managing Cloud Apps
      • Co-Managed IT
      • Mac Support
      • Lab IT
    • Managed Security
      • Managed Security
      • SIEM/SOC
      • Disaster Recovery
    • Compliance
  • Consulting
    • Solution Implementation
    • New Office IT Setup
    • Security Consulting
    • Okta SSO
    • Rapid IT & Security Assessment
  • Blog
  • Customer Support
  • Contact Us
  • IT Planning
  • Onboarding
  • Cloud Apps
  • Co-Managed IT
  • Mac Support
  • Lab IT

Managed IT Services

Onboarding and User Support

Make a great impression on new employees with a reliable IT onboarding process. New  employees will have their computers and all IT resources set up correctly on day one, with the right applications and security for their roles. Give every new employee an executive-worthy, white-glove experience. We include a one-on-one orientation to confirm they have everything they need and know how to get help quickly.

Growing companies need a reliable, scalable IT process for onboarding employees and supporting them. Their initial experience with IT can set the tone for their ongoing job satisfaction and productivity. Since the pace of hiring can change dramatically for growing companies, a highly flexible solution is required. An outsourced solution from a reliable partner is the right solution for many companies with thinly stretched IT resources.

 

With the exploding use of cloud apps in the enterprise, complexity has ballooned. Details matter. Our team will lead you through the decisions necessary to create standard processes and give you the benefit of our experience with many similar companies. We’ll tailor efficient processes that work for you.

The process of cleaning up after terminated employees is equally important, for security and compliance reasons. Data is backed up, accounts are terminated, equipment is wiped and inventoried for future use or e-wasted.

KalioTek can provide this as a stand-alone service for a simple per-head fee, or bundle it as part of a fully managed IT and Security Managed Service.

Criteria for a Reliable Onboarding Process 

  • New-hire requirements checklist (role entitlements + special approvals)
  • Clear performance SLA and in-progress tracking tool
  • A named person accountable for the results
  • Flexible IT staff for hiring bursts
  • Role-based application security specs
  • Role-based standard computer build
  • Hardware procurement process
  • Inventory update process

Criteria for Quality Ongoing User Support

Once your users are set up and  productive, they’ll need  IT support from time to time. Competent, timely IT support is key to productivity and job satisfaction. For 20 years KalioTek has honed our skills providing local user support for valuable life sciences and technology professionals. With every interaction your people will encounter skilled IT engineers who solve problems and meet our promised SLAs.

  • Technical skill of staff interacting with users – message takers or skilled IT engineers?
  • Full end-to-end ownership of ticket or tiered hand-off?
  • Ability to talk with a live person quickly
  • Same-day response to all tickets
  • Clear response SLAs with metrics to demonstrate compliance
  • A named person accountable for the results
  • Endpoint management tools for visibility, updating and control of all machines
  • Approval process for system/cloud access and licensing
  • Documentation tool and process for updating

4030 Moorpark Ave #210
San Jose, CA 95117

  • sales@kaliotek.com
  • 408.550.8007

About Us

  • Meet KalioTek
  • Join Our Team
  • KalioTek Clients
  • Customer Support
  • Blog
  • Contact Us

Industries

  • Artificial Intelligence
  • Life Sciences
  • Emerging Technology

Services

  • Managed IT & Security
  • Managed Security
  • Co-Managed IT
  • Compliance

Consulting

  • Solution Implementation
  • New Office IT Setup
  • Security Consulting
  • Okta SSO
  • Rapid IT & Security Assessment

Social Media

Facebook-f Linkedin-in

We Are Experts In

  • Co Managed IT Services
  • IT Services for Emerging Technology Companies
  • IT Consulting Services
  • IT Security Cloud Security Consulting Services
  • Managed IT Security Services
  • Cloud Security Consulting Services
  • Life Sciences IT Services
  • IT Services for Life Sciences
  • Managed IT Services Demo
  • Managed IT Support Company
  • Managed IT Services for Labs
  • Security Information and Event Management
  • Managed IT Security Services
  • Rapid IT Security Risk Assessment
© 2025 KalioTek. All Rights Reserved. | Privacy Policy | Terms of Use | Sitemap