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Remote Customer Support
Remote Customer Support gives you direct access to our expert technicians who can securely connect to your device, troubleshoot problems in real time, and guide you every step of the way. With just a quick phone call and a one-time secure code, you’ll get fast, reliable assistance — no matter where you are.
Step 1 Call the Remote Support Team
Call us at (408) 550-8080 to begin your remote support session.
Step 2 Get Your 6-Digit PIN
A support consultant will provide a 6-digit PIN code over the phone.
Step 3 Enter PIN and Start Download
Enter the PIN on the form and click Start Download to begin the session setup.
Step 4 Follow Consultant's Instructions
Your consultant will guide you through the final steps on the call.