Senior Desktop Support Consultant

Senior Desktop Support Consultant needed immediately for our tight-knit, high-trust team consulting to innovative and fast growing San Francisco Bay Area companies. Design and deliver cutting edge projects. Work closely with client executives. Love the challenge of working in different IT environments every day!  Design your own career!

KalioTek is an IT Services firm for emerging and mid-sized emerging and growing companies in the Bay Area. We offer a unique blend of services to complement our customers’ internal IT resources by providing expert IT consulting in the areas of CIO/IT Director Services, Infrastructure Services, Security Services, Cloud Integration and Application Services.

Position Description

  • Taking individual responsibility for resolving issues reported from multiple sources including trouble tickets, phone calls and automated alerts.
  • Travel to bay area client sites will be part of the role.  Typically client sites are within 60 miles of our Cupertino headquarters.
  • Managing daily operation of a wide variety of systems including Windows and Mac systems, mobile devices, networking equipment and application support.
  • Resolving critical system issues on a 24×7 basis, including notification, coordination and dispatch of individuals from various functional groups within the organization.
  • Provide Tier 3 escalation support with Service desk team
  • Working closely with Clients and Account Managers for the site to ensure the success of daily operations.
  • Initiating new projects and responsibilities and helping to plan for the future of the Client.
  • Champion of KalioTek Endpoint Security, Endpoint Management, Imaging and deployment
    tools, patch management, application rollouts and processes
  • Define procedures to maintain security and protect systems from unauthorized use
  • Managing and Administering server backup systems and methodologies

Required Skills

  • Independent problem-solving, self-directed.
  • Capable of working autonomously but know when to bring in the team to help out
  • Self starter focused on business problem resolution and customer satisfaction.
  • Ability to comfortably communicate with both highly technical and non-technical people
  • Strong interpersonal and communication skills; capable of following and composing process and procedure documentation, capable of understanding complex network and system designs, training users in complex topics, making presentations to an internal audience, and interacting positively with upper management.
  • Proficient in most aspects of operating system administration; for example, installation and
    configuration of various forms of Windows and Mac operating systems, mail systems, printer
    systems, fundamentals of security, third-party software.
  • Strong windows server management and working experience around networking/distributed
    computing environment concepts; ability to configure DHCP, DNS, Windows host networking
    and local and network based user and group accounts and permissions; understands routing
    concepts. 
  • Solid working knowledge of corporate email infrastructure, Outlook & Office
  • Solid working knowledge of Server, Laptops, Desktops, and mobile device hardware
  • Process driven with strong documentation skills
  • Ability and motivation to learn new technologies quickly and with minimal support and guidance.

Desirable Skills

  • Linux proficiency
  • VMware Workspace ONE/AirWatch, Meraki Systems Manager, JAMF, Crowdstike is a big plus
  • Experience administrating OKTA, Azure, or other SSO platforms
  • Basic scripting (ex Powershell, Ruby)
  • Cloud experience (AWS or Azure a plus)
  • Security Certifications a plus (Security+, ISC2, ISACA)

Background:

  • A minimum 3 years of Desktop support/System Administration in a lead position.
  • BS/BA in technical field preferred
  • Experience in consulting field highly desirable

Characteristics of Success:

  • Strong customer orientation, both internally and externally
  • Strategic thinking both technically and business-wise
  • Ability to execute successfully on business strategy
  • Self motivated / self starter
  • Desire to work in a fast- paced, evolving, growing, dynamic environment
  • Love of technical challenges and the sense of pride it brings to solve them

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