A medical device company needed to outsource their IT needs to a reliable provider in order to cut costs and improve their IT performance.

Regardless of what your practice or clinic specializes in, there is one thing every healthcare entity has in common – IT. The modern healthcare field and technology are inseparable, with new advancements in medical devices and patient data recording and storage leading to undeniable benefits to patients and professionals alike.

Unfortunately, that has also put the onus on healthcare businesses to invest more in IT. While with the right support this kind of investment can wholly benefit healthcare organizations, without the right practices and policies, it can lead to wasted money and other issues.

Many businesses start out by handling various aspects of their operations in-house, including accounting, marketing, human resources, and Information Technology. However, once you’ve grown to a certain size, you’re likely to start entertaining the idea of outsourcing.

Why? It’s all about value, especially when it comes to IT.

When you’re hiring in-house, it may seem less expensive in the beginning. As time goes on, you start to notice the many costs that come along with hiring someone — managing, training, payment, and more — are soon more than you can afford.

Case in point: the new CFO of a medical device company with global sales approached KalioTek™ with an IT challenge. Her experience told her that the internal IT team was too expensive, lacked IT leadership and expertise, and was chronically behind on project commitments. IT users were dissatisfied and losing productivity.

Due to large investments in earlier stages of the company, the infrastructure was complex and in need of consolidation to reduce costs. Still, there were critical single points of failure and PCI compliance questions that introduced unacceptable business risks. She needed to assess her team, IT systems, and processes, and figure out how to do more with less.

She called KalioTek™ based on their experience together at a prior company – she made the right call. The KalioTek™ team offers the right resources and expertise needed to help businesses like this reduce unnecessary IT spending, and get more bang for their buck.

What Did KalioTek™ do for the firm?

KalioTek™’s results over the next six months included:

  • Decreased IT spending by 60%, reducing the team from 5 full-time employees to less than one
  • Measurably improved IT responsiveness with well-defined SLAs
  • Dramatically increased user satisfaction and productivity
  • Produced an IT roadmap and established regular planning meetings to review progress
  • Created High Availability environments utilizing public and private cloud
  • Developed a PCI compliance strategy
  • Launched a new international operation and integrated it with the overall IT strategy

A key aspect of KalioTek™’s service delivery to this medical device company was in how they supported PCI compliance efforts. Regardless of the size of your business or the specific industry you operate in, PCI compliance is no joke. Any business that processes, stores, or transmits credit card payments and payment information is subject to strict PCI compliance standards. These standards dictate how credit card data needs to be handled and the precautions that need to be in place to keep that data secure. Failure to meet those standards can result in penalties and fines, and in the event of a data breach, even potential legal action.

These compliance standards may be strict, but when you consider what is being asked of your business with regards to safeguarding credit card information, PCI compliance demands aren’t unreasonable, or particularly complicated provided your business is already following security best practices for your operations as a whole. Simply put, PCI compliance requires that you take steps to protect the privacy of your clients, and ensure that any and all credit card data that is generated, stored, or shared by your business is kept safe from unauthorized access or use.

Helping businesses avoid making the small mistakes that can lead to big problems is something KalioTek™ specializes in. We’ve taken the time to learn the ins and outs of PCI compliance, and how these regulations apply to a wide range of businesses of all sizes and specialties. That knowledge gives us the ability to help you satisfy regulations and pass audits, and create and maintain a secure IT environment that protects your sensitive business data.

What About You? Should You Get Rid Of Your Internal IT Department?

Many businesses start out by handling various aspects of their operations in-house, including accounting, marketing, human resources, and Information Technology. However, once you’ve grown to a certain size, you’re likely to start entertaining the idea of outsourcing.

Why? It’s all about value. When you’re hiring in-house, it’s often less expensive in the beginning. As time goes on, you start to notice the many costs that come along with hiring someone who doesn’t come with a range of skill-sets and in-depth experience.

The decision to outsource vs. hire in-house is difficult, but it’s incredibly important to make the right choice. You depend on your Information Technology for virtually every aspect of your day-to-day work life. The benefits of outsourcing extend far beyond the bottom line:

  • More Experience: An outsourced team of professionals offer specialties in a range of technologies, receive ongoing training and certifications, and have the means to go beyond basic monitoring and maintenance of your systems. With a full team of IT experts on your side, you’ll be provided with in-depth support that will create a strategic roadmap to meet business goals and objectives.
  • Hiring A Company, Not A Person: While an outsourced IT department is available around-the-clock, and compensated through your monthly flat rate, an in-house staff is subject to business hours, requires full salaries, benefits, and vacation pay, and will undoubtedly call in sick from time to time. By outsourcing your IT department to a reliable IT provider, you leave the managing, training, payment, and other variables that come with actual employees to someone else.
  • Greater Expertise: An in-house IT rep often lacks the resources to do more than just address day-to-day issues, whereas an outsourced IT team has the personnel and resources to go beyond proactively maintaining your IT environment. They can help you anticipate the future, and properly prepare your business for how changes and evolution in technology can help transform your company and bring massive success.
  • Better Use Of People and Resources: An in-house IT rep generally comes with one of two downsides – they’re either fulfilling that role in addition to their actual job, or they lack the resources to do more than just address day-to-day issues. An outsourced IT team has the personnel and resources to both proactively maintain your IT environment, as well as develop your strategic planning.

Choosing an external staff of IT experts means you have an entire team of local professionals working proactively to make sure your operations are always effective and secure. Not only do you save money, but you also gain peace of mind knowing that everything is being taken care of.

KalioTek™ is proud to provide a wide range of services and support, with unique IT strategies specially crafted for each of your pain points. To do the same internally would cost so much more, so why bother?

Savings go far beyond the salaries and benefits you would spend otherwise because KalioTek™ is able to offer a team of IT professionals with many areas of expertise. Our experience allows us to troubleshoot and resolve issues rapidly, reducing downtime and saving you more money.

So what are some other reasons to outsource your IT department?

  • The cost of an internal IT department — from salaries to benefits and more — simply can’t compete with the monthly flat rate that we offer.
  • An internal IT team suffers from a limited scope and resources, whereas the KalioTek™ team is backed by years of experience and expertise that allows us to provide more specific and reliable solutions to your IT problems.

It’s clear that a well-maintained, proactively-serviced IT environment will always run better than those that are not. With KalioTek™, you can rest assured knowing that everything is being taken care of.

The choice is clear; an outsourced IT solution saves you the time, money, and stress that comes with hiring, employing, and managing an in-house alternative.

KalioTek™’s Expert IT Support Continues

The CFO of this medical device company in question now has predictable IT processes and SLAs, IT plans and metrics, reliable completion of projects, and a productive relationship between business users and IT resources. IT was improved and made affordable due to KalioTek™’s mature processes, experienced consultants, and partnering posture.

We can do the same for you. Why bother managing and paying for an internal IT team when you can outsource your needs to a reliable, proven partner at an unbeatable price point? Let’s get started today.

Outsource your IT needs to a trustworthy IT provider to start saving money today. Get in touch with the KalioTek™ team at 1 (408) 550-8000 or sales@kaliotek.com to get started.