Meet KalioTek™

About KalioTek™

KalioTek™ has unique expertise in helping companies scale. Our sensibilities are finely tuned for working with the management teams of venture-funded life sciences and technology companies who have aggressive growth plans and sophisticated requirements. For 18 years we’ve helped dynamic emerging and midsize companies create foundations for growth, navigate rapid change and prepare for exit events. Our principals have been on the founding teams of high growth startups and know the challenges firsthand.

Our founders have worked together for over 25 years. Many senior team members have worked with us for over 12 years while the average tenure of an IT professional in this environment is 18 months. Many KalioTek™ employees choose to build their careers with us due to our focus on teamwork, our standard of excellence and culture of individual responsibility.

We are technology agnostic, relationship-centric and focused on bringing real value to the businesses we serve.

Management Team

Mark Richards


Bill Kim

VP Infrastructure and Security Services

Tom Lackovic


Ben Fong

Director of Infrastructure Services

Mark leads the KalioTek™ team, manages business alliances, and works with CEOs and CFOs of venture-backed companies to formulate their IT strategies and create solid foundations for growth.

Mark has spent 30 years developing and deploying IT strategies and solutions for Silicon Valley companies. Over the last 18 years, he served as CIO and IT Director for several rapidly growing companies.

He was a member of the founding management team at Corio (acquired by IBM). As VP of IT Consulting for Corio, he created and managed the CIO Services practice, the Program Office, and led pioneering projects to deliver enterprise applications through the ASP/SaaS model. Prior to that, he was Director of IT Outsourcing for DSCI.

Bill leads the infrastructure consulting team at KalioTek™. He is responsible for the delivery of all IT infrastructure projects and outsourced IT for our clients. Bill is also Chief Information Officer of Kalio, Inc., the parent company of KalioTek™.

Bill has designed and deployed IT solutions for more than 20 years. He has served as acting CIO and IT Director for rapidly growing Silicon Valley companies. His expertise includes management of large data center environments and delivery of enterprise business applications (ERP, CRM, and eCommerce) in an application service provider (ASP) and Software-as-a-Service (SaaS) model. He advises clients on the security, performance, scalability, and high availability of mission critical systems.

Prior to co-founding KalioTek™, Bill was a founding member of Corio. Here he led the Technical Services/Systems Engineering Group, and was responsible for the architecture, deployment, and automation of enterprise application hosting solutions. Prior to Corio, Bill managed the Network/Systems Consulting Group at DSCI.

As Director, Tom supports strategic KalioTek™ clients by providing IT management, system growth planning, and project management expertise. In addition, Tom is responsible for the KalioTek™ remote support team.

Tom has over 20 years of experience in IT management, strategic design, implementation, and support. Prior to joining KalioTek™™, Tom was a senior support engineer for the high-tech startup Audible Magic, responsible for building out and managing the customer support structure. He also was responsible for designing and deploying their global music monitoring network. Earlier in his career, Tom was the founder and president of Reliance Computer Solutions, a managed service provider working with many small to midsized Silicon Valley companies.

Tom holds a Bachelor’s degree in Computer Science from the University of California, Berkeley.

As Director of Infrastructure Services, Ben provides strategic IT leadership to KalioTek™™ clients. He is also in charge of orchestrating and architecting client projects and in parallel provides his technical expertise and guidance to the KalioTek™™ consulting team. In addition, Ben is responsible for managing the KalioTek™™ Network Operating Center.

Ben has over a decade of experience managing, designing, building, and supporting IT Infrastructures. Prior to taking on the Director role, Ben was a Senior Consultant at KalioTek™™. Having this role has allowed him to become exceedingly proficient in designing and building IT infrastructures. For Ben, this experience translates into the ability to not only manage, but deliver proven solutions to the client.

As a Bay Area native, Ben’s earlier career has naturally gravitated around Internet Startup and Tech companies and supporting their IT needs. Before joining KalioTek™™, Ben was part of the Mobile Escalations team at Yahoo!, providing upper tier IT support within the organization.

Ben holds a Bachelor’s degree in Business Administration with a concentration in Management Information Systems from the California Polytechnic State University, San Luis Obispo.